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Returns & Replacements 

If a return is necessary, we apologize for your inconvenience. Please contact our Customer Service Department via email: or by phone: 800-784-6868 within 30 days of the invoice date for return authorization and instructions. This will allow us to quickly respond with any necessary adjustment or exchange. NO RETURN WILL BE PROCESSED WITHOUT PRIOR AUTHORIZATION. 

Shipping/Delivery Policy

In-stock Merchandise

Most items in our online store are in stock and will be shipped from our Brookfield, Wisconsin location within 48 hours. Standard shipping within the United States (including Puerto Rico and the Virgin Islands) is via UPS. Depending on the destination, shipping typically takes between 2 and 7 days.

Backordered Merchandise

In the event that an item in your order is not immediately available, you will be notified within 24 hours. Unless specifcally requested, your order will not be shipped until all items are in stock. If you wish to request partial shipment, please indicate your preference in the "Comments" section of the order form. Please note that separate Shipping and Handling charges will apply to each shipment.

In Store Pickup

Local customers have the option of picking up their order at our store. To do so, check the In-Store Pickup box in the Shipping Methods section when placing your order.

Standard Shipping Rates
Standard shipping is via UPS and available for orders within the Unites States, including Puerto Rico and the Virgin Islands. Current rates are valid for online orders only and are based on merchandise value. Rates are as follows:

International Shipping Rates

Please call (800) 784-6868 during business hours, 8 am - 5 pm CST, for International Shipping Rates and Options.

Expedited Shipping

Expedited shipping is available for an additional charge. Please call The Giving Tree for specific rates: (800) 784-6868.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.


Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.


Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.


Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.


Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail:
By Phone: 262-784-6800 ext 113

We reserve the right to make changes to this policy. Any changes to this policy will be posted.