Shipping/Delivery Policy

In-stock Merchandise
Most items in our online store are in stock and will be shipped from our Brookfield, Wisconsin location within 48 hours. Standard shipping within the United States (including Puerto Rico and the Virgin Islands) is via UPS. Depending on the destination, shipping typically takes between 2 and 7 days.

 

Backordered Merchandise 

In the event that an item in your order is not immediately available, you will be notified within 24 hours. Unless specifcally requested, your order will not be shipped until all items are in stock. If you wish to request partial shipment, please indicate your preference in the "Comments" section of the order form. Please note that separate Shipping and Handling charges will apply to each shipment.

In Store Pickup

Local customers have the option of picking up their order at our store. To do so, check the In-Store Pickup box in the Shipping Methods section when placing your order.

Standard Shipping Rates
Standard shipping is via UPS and available for orders within the Unites States, including Puerto Rico and the Virgin Islands. Current rates are valid for online orders only and are based on merchandise value. Rates are as follows:

- Up to $50: $8.95
- $50.01 to $100: $12.95
- $100.01 to $200: $15.50
- $200.01 to $300: $21.25
- $300.01 to $400.00: $24.75
- $401.00 to $700: $27.50
- $700.01 to $1,000: $33.90
- Over $1,000: $39.90

Canadian Shipping Rates
Canadian shipments are evaluated on an individual basis to ensure timely delivery by the most economical means. Canadian customers are responsible for local taxes and tariffs. Current rates are valid for online orders only and are based on merchandise value. Rates are as follows:
- Up to $50: $19.00
- $50.01 to $100: $29.00
- $100.01 to $200: $39.00
- $200.01 to $300: $49.00
- $300.01 to $400: $59.00
- $401 to $700: $84.00
- $701.01 to $1,000.00: $109.00
- Over $1,000: $184.00

International Shipping Rates
Please call (800) 784-6868 during business hours, 8 am - 5 pm CST, for International Shipping Rates and Options.

Expedited Shipping
Expedited shipping is available for an additional charge. Please call The Giving Tree for specific rates: (800) 784-6868.